Refund policy

 

At FirstChoice Mushroom & Company, we take immense pride in the quality of every jar we pack and ship. If your order arrives with a quality issue or fulfilment error caused by us, we are committed to making it right — quickly, fairly, and without unnecessary hassle.

Note: All return or refund requests must be raised within 48 hours of delivery with clear photographic evidence of the issue.

Eligible Reasons for Return or Refund

  • Damaged Product: Item arrived physically broken, cracked, or compromised.
  • Defective Product: Product shows signs of spoilage, contamination, or quality failure.
  • Wrong Item Delivered: You received a different product than confirmed.
  • Tampered Seal: The product arrived with a broken or missing seal.
  • Incomplete Order: You received fewer items than confirmed in your order.
  • Significantly Not as Described: Product differs materially from the description.

Non-Eligible Situations

  • Products that have been opened, used, or partially consumed.
  • Products returned without original packaging or the glass jar.
  • Requests raised more than 48 hours after delivery without prior notification.
  • Products damaged due to improper storage or handling after receipt.
  • Change-of-mind purchases where no product fault exists.
  • Delays caused by incorrect delivery addresses provided by the customer.

How to Request a Return or Refund

  1. Do not discard the product, packaging, or glass jar.
  2. Take clear photographs showing the damage or issue clearly.
  3. Contact us within 48 hours via Messenger, phone, or email.
  4. Share your order details: name, address, order date, product name.
  5. Our team reviews your case within 24–48 hours.
  6. Approved cases receive a replacement or refund.

Refund Processing Timelines

  • Replacement Product: Dispatched within 1–3 business days
  • bKash & Nagad Refund: 3–5 business days
  • Bank Transfer: 5–7 business days
  • Cash on Delivery Orders: Arranged directly via phone or Messenger

Exchange Policy & Damaged in Transit To exchange a product for a different variety, contact us within 48 hours of delivery. The item must be completely unopened with the original seal intact. Exchanges are subject to stock availability, and additional delivery charges may apply. If your order was damaged during shipping, we take full responsibility. Follow the standard return request process above for a free replacement or full refund.