Privacy policy
Introduction At FirstChoice Mushroom & Company, protecting your privacy is a fundamental part of how we operate. This Privacy Policy explains how we collect, use, store, share, and protect your personal information across all channels — including our Shopify website, Facebook page, Messenger, email, and phone. By placing an order or using our services, you agree to this Privacy Policy.
Information We Collect
- Personal Information (Provided by You): Full name, delivery address, phone number, email address, Facebook profile details (when ordering via Messenger), payment method preference.
- Transactional Information: Order history, products purchased, delivery records, return/refund history.
- Technical Information (via Website): IP address, browser type, device type, pages visited, session duration, cookie data.
How We Use Your Information We use your data for processing and fulfilling orders, communicating delivery updates, customer support, and improving our products. We only send promotional offers if you have given consent.
How We Share Your Information
- Delivery Partners: Name, address, and phone number shared solely to fulfill delivery.
- Payment Platforms: bKash and Nagad process payments directly — we do not access payment credentials.
- Shopify: Order and account data stored on Shopify's secure platform.
We never sell, rent, or share your personal data with third parties for marketing or commercial purposes.
Data Security & Retention We protect your data through SSL encryption (HTTPS). Order records are kept for 7 years for legal/tax compliance.
Your Rights & Cookies You can request access to, correction, or deletion of your personal data by contacting us. Our Shopify website uses cookies to enhance your browsing experience and remember your cart. You may control cookies via your browser settings.
