Frequently Asked Questions (FAQ)
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How do I place an order? You
- can easily place an order directly through our website by adding your favorite items to the cart and proceeding to checkout. Alternatively, you can also send us a message on our Facebook Messenger ("FirstChoice Mushroom & Company") to place an order
Can I modify or cancel my order after placing it?
- Yes! You may modify or cancel your order at any timebefore it has been dispatched. Contact us immediately via Messenger or call 01708-498606. Once dispatched, changes to delivery details are no longer possible.
What payment methods do you accept?
Cash on Delivery (COD) — Pay when your order arrives
- bKash — Send to: 01708-498606
- Nagad — Send to: 01708-498606
- Bank Transfer — Contact us for account details
Is my payment information secure?
- Absolutely. All mobile banking transactions are processed through their official encrypted platforms.We will never ask for your banking PIN, password, or OTP.Always send payments only to our official number: 01708-498606.
What are your delivery charges?
- Delivery charges are calculated based on your location. The exact fee will be confirmed at the time of your order.
How long does delivery take?
- Inside Dhaka City: 1–3 business days
- Outside Dhaka: 3–7 business days
- Remote / Rural Areas: 5–10 business days
Do you ship outside Bangladesh?
- At present, we deliver within Bangladesh only. We are actively exploring international shipping options. Follow our Facebook page for updates.
